Welcome to inStream Support

Our goal at inStream Solutions is to provide the best customer experience in the business. Our dedicated team is equipped with the expertise to help you with your questions.  Our team is focused on providing you a quality, responsive and friendly support experience with every interaction.

We want to hear your thoughts about inStream.  If you have a suggestion, need help getting started, curious about best practices, or want to find out what’s new, contact us and we’ll be glad to help!

Our technology mantra is “Continuous Improvement” Suggestions from advisors are what help inStream constantly improve. Many of the enhancements added to the platform are driven by feedback from users.

Support Hours

Our support team is available to answer questions and calls from 9:00 AM – 6:00 PM (EST). Most of your questions have already been asked, and those answers can be found on our Support Site. If you can’t find your answer to your question, the quickest way to reach us is by Submitting a Request or emailing us at support@instreamwealth.com.

Service Level Agreement

If we receive your request within our normal business hours, you will receive a response from our support team that day.

Live Training

We would be more than happy to provide live training for you or your entire office. Please email us at support@instreamwealth.com and we will contact you to schedule a time.

2016 Average Response Time (Normal business hours)

22 Min – First Reply Time

2016 Satisfaction Rating

98% Satisfaction Score