The experience that financial advice clients expect today has evolved, and firms that don’t have speedy service are going to get rolled over, said Alex Murguia, managing principal of McLean Asset Management in McLean, Va. He is also a board member of inStream Solutions, a financial planning system. What’s even more surprising is the role Mr. Murguia sees technology playing for future advisers — and it has nothing to do with robo-advice.

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